New updates are being added at the bottom of this story…….
Original story (published on May 07, 2021) follows:
Thanks to apps like MyFitnessPal, keeping track of your exercises and diet has become easier than ever since all it takes are a few taps on the screen.
The MyFitnessPal app is available on Android and iOS and users can also access it through the dedicated website.
Unfortunately, it now seems that MyFitnessPal is not working as users have begun storming Twitter to report that they are unable to login or create an account.
We’ve shared some reports from users for reference below:
Why is @myfitnesspal not working?! How am I supposed to check if I can eat a bag of popcorn while I watch Netflix?! (Source)
Is anyone elses @MyFitnessPal not working? Im unable to log in, or anything. It was working fine around 730 EST. (Source)
Luckily, MyFitnessPal did acknowledge the issue and was quick to share an official response to some user complaints stating that the team was investigating the problem.
We are aware that some members are currently unable to login and others are unable to create new accounts. We are investigating and will resolve asap. (Source)
MyFitnessPal also created a dedicated article wherein it has been posting updates regarding the bug results in users being unable to login or create a new account.
According to the official investigation, the error started popping up on the Android and iOS apps, as well as the website, around 11:30 am PST on May 6.
However, the team made some changes which brought things back to normal at 1:15 pm PST.
But the MyFitnessPal Android/iOS app stopped working again at 3 pm PST and the website also began struggling around 6 pm PST.
The latest update from the team says the following:
We are still actively investigating and working on a fix for the issue. As of 8:15pm PST, login and account creation are functioning normally and look stable. That said, our team will be monitoring overnight to address any symptoms that reoccur (which is a possibility), and our support team will update this article with the current status (and overnight recap if needed) in the morning.
This suggests that the MyFitnessPal users should be able to login or create a new account via the app or website as usual.
The team has also shared more details on a couple of concerns raised by users:
That said, we’ll post an update if and when there are any further developments. So stay tuned to PiunukaWeb.
Update 1 (June 01, 2021)
IST 02:10 pm A lot of users are still reporting about the Google Fit syncing issue and support has nothing to reveal except the fact that there’s no ETA available.
Update 2 (June 07, 2021)
IST 11:29 am MyFitnessPal Staff on Twitter say that they may have a fix for the Google Fit sync issues within the next few weeks. Hence, it seems users will have to wait a bit longer for the problem to be resolved.
We are aware of the issue and hope to have a solution our in the next few weeks. (Source)
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